Refund Policy

Version 3.0 of 14 October 2026 · Almaty, Republic of Kazakhstan · Replaces version 2.0 of 3 September 2026. This is an English translation; in case of discrepancy the Russian text prevails.

This policy sets out how ADGICX Subscriptions are cancelled and refunded and forms an integral part of the Terms of Service. The Provider is the Limited Liability Partnership “ADGICX.com” (ТОО «ADGICX.com»), BIN 260840029603.

1. 14-day refund

Within 14 calendar days of any Subscription payment, the User may request a full refund of that payment without giving a reason. The Subscription for which the payment is refunded is cancelled at the same time.

2. Cancelling a Subscription

The User may cancel a Subscription at any time. Access remains until the end of the paid month; after that there is no renewal and no further charge. A Subscription can be cancelled in the Account, through the Paddle order page (paddle.net) or by email to zhomart@adgicx.com.

After 14 days from the payment date, the unused part of a month that has started is not refunded, except as set out in Section 3 and where consumer protection law requires otherwise.

3. Refund for a failure on our side

If a paid Service was not provided, or was provided improperly, through the Provider's fault (technical error, Platform failure), the amount paid for that period is refunded in full on request — regardless of the 14-day period in Section 1.

Fees the User pays directly to other companies under the User's own key (for example, to creators of language models in Digital Coworking) are not received by the Provider and are not refunded by it; such matters are settled with those companies.

4. How to request a refund

Payments through Paddle. Paddle.com is the Merchant of Record for these orders. Request a refund at paddle.net (look up your order by email address) or email us at zhomart@adgicx.com and we will pass it on to Paddle. Paddle refunds to the same card in the currency of payment.
Payments through Halyk ePay (Kazakhstan). Email zhomart@adgicx.com with the Account email address, the payment date and the amount. The refund is made in tenge to the same card.

5. Timing

Requests are reviewed within 5 business days. When the money actually arrives depends on the card-issuing bank and the payment operator.

6. Disputed payments

For a disputed payment (including a chargeback through the bank) the User may contact the Provider, the payment operator or their bank. On request the Provider supplies documents confirming that the service was provided.

7. Contact

ADGICX.com LLP (ТОО «ADGICX.com») · BIN 260840029603
1A Zhandosov Street, Nauryzbay District, Almaty, Republic of Kazakhstan
Email: zhomart@adgicx.com · Phone: +7 777 225 5555